Frequently Asked Questions
Everything you need to know about your K-Beauty journey with Moida.
Are your products 100% authentic?
Yes, all products sold on Moida are 100% authentic. We source directly from authorized distributors and brands in South Korea to ensure you receive genuine, high-quality skincare.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental US. International shipping times vary by location, usually ranging from 10 to 21 business days.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer samples with orders?
We love sharing new favorites! We include complimentary K-Beauty samples with every order, subject to availability, so you can discover your next holy grail product.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.